By signing up and later logging into the account via the i-Neighbour app, the owner will have to input the mobile ID which was first used for registration. In the event where the owner changes their phone number, the owner can request the change by inserting the login email address to get a 4-digit email from i-Neighbour for resetting purposes.

This feature is designed to protect all account intrusion. Despite it is inevitable to avoid email and password breaches, this will protect the owner’s account when a different mobile ID is detected. In fact, this is important when the owner's privacy is stored within such as invoices, family members' contact details, and IoT (internet of things) that allow them to get through barrier gates and doors via using the app.

This article will be demonstrating the steps to log in to i-Neighbour if you are using a different phone.

4. Check your email for the code for account activation.

6. Click login.

 

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.

Some companies look for full control of their own premises. Requirements such as having just one way in and out with two doors to control the access movement within the building. This can be done by setting in our R3 device using the anti-passback feature. This setting will not have any problem with our current device and can be done easily with our Master-slave connection. Due to the distinct requirements raised by certain customers, the Master-Slave setup for door access solution using the Master-Master setup is still valid. In this tips we provide, we are using two R3 devices as an example for this Master-slave Anti-passback setting configuration and connection, please follow the instructions below:

1) Configure both R3 to change its function to support the Master slave setting by following the previous tip “Modifying Setup from Master-Master to Master-Slave”

2) Connect the R3 ( MASTER) - R3 (SLAVE) follow the connection diagram below:

For your better understanding, here is the connection block diagram:

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.

Introduction
Assign users to different clocking devices to enable viewing or reporting of attendance using selected devices. Enable the permitted devices of each user according to the permission provided by the Company and ignore the devices which you did not assign any users.

1. Attendance sheet remains blank after Generate

1. Check the validation of the Issuance and Expiry date for the mentioned user at User tab > select User > Details. Please make sure the Issuance date is earlier than the date of the Attendance record that you want to generate.

2. Check the availability of the transaction log under the Data Audit List by going to Attendance tab > select Data Audit List > search the log by User ID, Date Range.

3. If there is no transaction log captured inside the Data Audit List, please re-download the log from the terminal by choosing the Download button (if you use TCP/IP connection) or go to the Attendance tab > select Import Transaction Log (if you use USB flash disk). 

5. Check the Clocking Schedule setting. Please make sure you have configured your clocking schedule correctly. If you already configure the Clocking Time correctly, the Attendance record with employee name and date should appear in the Attendance Sheet after you Generate the record.

6. However, if the Attendance Sheet is still blank (no name and date appear), please check under Clocking Schedule > Clocking Range > check the option Enable Attendance Record from the selected device. Please make sure you have selected all devices that you have already connected and activated on your software.

7. Finally, here is the last option and setting which you can attempt with. Please make sure the Group Duty Roster that you have used is not blank. Otherwise, you can try to reschedule your roster by selecting Group Duty Roster > select Roster > Edit > Auto Schedule > select dedicated schedule and Date range > Ok.