Troubleshooting Guide – Resolve blank device and user tab when restoring Ingress MySQL database into a new PC

Wednesday, December 21, 2022 TimeTec 2 Comments



Introduction
Under some circumstances, you might bump into several issues with your computer till you need to reinstall the software into another PC, and require restoring the old backup database. At times, some users experience a blank device or user after the restoration. In this article we will guide you on how resolve blank user or device tab after restoring an old Ingress MySQL database in a new PC

1) Install the latest Ingress software and restore the Ingress MySQL database by using SQLYog

/2015/11/backuprestore-ingress-database-using_26.html (refer backup steps )
Please download the MySQL Manager tool from the link below:

2) After software login, you might find the user and device tab is blank.


Thus, you may follow the steps given below to resolve the issue
A) Please close all application 

B) Restart MySQL, Ingress Service, Ingress WDMS Service and Attendance Service (Task Manager >  Services > restart all the respective services )


 


C) Run Ingress DB Installer  
FingerTec Ingress folder (Ingress server folder in C drive ) > Ingress DB Installer > Key In MySQL > Test Connection > Update Connection > Reset Upgrade > DB Diagnostic > DB Maintenance > Upgrade Database

4) Open Ingress > login. You should be able to view the users and devices in the Ingress software.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.





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Invalid Time Period Error in Face ID5 for New Registered User

Friday, December 16, 2022 TimeTec 4 Comments

 

Introduction
When a new user has been created and enrolled in Face ID 5 series devices, the user does not have any access level assigned to him yet. This will lead to a failed verification with ‘Invalid Time Period’ error message shown at the device screen during verification. This article will explain the steps on how to solve the ‘Invalid Time Period’ error at Face ID 5 devices.

Process
1. Once a new user has been created in a Face ID 5 device, you need to download the user to Ingress software. New users will be automatically pushed to AWDMS software. Thus, you only have to download the user in Ingress software.

2. Go to Users module > Download User > Double click on Device > Select new user > Select All Data > Click Download

3. After the user has been downloaded into Ingress software, you need to assign the user to the existing access level that you already configured during the first setup. There are two ways to assign new users to the access group.
 
First, you can directly assign the user group in the Users module. Select New User > Go to Access Control > Edit > Select Access Group to Full Access > Save.

Secondly, you can go to Access Level module > Select Full Access group > User tab > Edit > Add > Select Users > Click OK

4. Once a new user has been assigned to Access Group, you can directly upload the user to the AWDMS. Go to Users module > Click Upload User > Select AWDMS > Select New User > Select All Data > Click Upload.

  

5. If a new user is created from Ingress software, you need to make sure to assigned the user Access Group before uploading the user to the device.

REMARK : Above article can only be performed if the Access Level has already been created and synchronised from Ingress software to AWDMS during the first time setup.
 
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.
 

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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How to use FingerTec Electric Door Strike

Wednesday, December 14, 2022 TimeTec 1 Comments



Introduction
FingerTec offers two types of electric door strike: 210MF or 210M Door Strike that can be used with our access control devices. Electric door strike replaces the fixed strike face-plate which is often used with a latch-bar (also known as a keeper). Like a fixed strike, it normally presents a ramp surface to the locking latch allowing the door to close and latch just like a fixed strike would. However, an electric strike's ramp surface can, upon command, pivot out of the way of the latch allowing the door to be pushed open (from the outside) without the latch being retracted (that is, without any operation of the knob) or while activated the knob or lever can be turned to allow access from the secured area.
 
210MF (Fail-safe): Also known as the fail-open. When the electric current is applied to the strike, it will lock up the door. It operates just like the EM lock mechanism and if there is a power failure, the strike will release the door. The fail-safe unit operates on direct current (DC) with the same function with EM lock, the connection with the FingerTec device is almost the same with EM lock connection.

210 M (Fail-secure): Also known as the fail-lock or non-fail safe. When the electric current is applied to the strike, it will release the door. In this configuration, the strike would remain locked in a power failure. However the knob can still be used to open the door from the inside to allow access from the secure side. These units can be powered by alternating current, which will cause the unit to buzz, or DC power, which offers silent operation, except for a "click" while the unit releases. The device connections are different with the EM Lock where it only unlock when current is applied.
 
The 210MF or 210M Door Strike

 The strike and monitoring contact (where it can be used as indicator for door open or close)

12VDC Power Supply Input terminal
 
Monitoring contact terminal

210 MF strike condition where no power supply applied
 
210 M strike condition where no power supply applied
 
210 M (Fail-secure) Connection with FingerTec device
 
Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.



 
 

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How to Request and Approve Out of Area Clocking in TimeTec HR

Monday, December 12, 2022 TimeTec 1 Comments



Introduction
TimeTec offers a geofence feature which limits the GPS clocking within a preset location range. Due to the restriction, some staff might not be able to clock their attendance when they are outside of the permitted area. In TimeTec, the Admin can set a setting which can allow the staff to request for clocking outside of the permitted area, which then will need approval from the superior. Here we will guide you on how to request and approve out of area via TimeTec HR app.

Process
1. When a user wants to clock outside of the allowed Geofence area, a pop up notification will appear on the user phone app after the user clicks on the GPS icon.

2. You may check the View Map setting, to check for your current location and allowed location for clocking.

Location A - User current location
Location B - User’s allowed clocking location based on Geofence group in the system

3. To apply for Out of Area Clocking, click on the Clocking button.

4. Fill up all the necessary information for each box and click Submit.

5. To check on your request status, click on the Features button.

6. At the pop-up window, choose Out of Area Clocking.

7. You can view the pending requests in this section.



B. Approval for Out of Area Clocking request
1. Approver can check any request submitted by their staff under the notification tab.



2. The approver can click at the Approval tab to view all staff requests and the status of each request. Click on the pending request (blue tab) to view the request that needs an approver to response.

3. The approver can fill up the comment section and response to the request (Approve or Reject).


4. Once Approve button is clicked, the request tab will change to green color.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.




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How To Request and Approve Edit Attendance in Timetec HR App

Thursday, December 08, 2022 TimeTec 1 Comments

Introduction
If you are a TimeTec HR mobile user and you need to request Admin to edit your attendance, what should you do? You can do this directly via the TimeTec HR App through an Approval for Edit Attendance function. This option will allow users to edit their attendance data and this step would require superiors’ approval.
There are two ways to request attendance edits, one is through a web browser and another is through TimeTec HR App. Let’s look at the steps to do it in TimeTec HR App.

Process
A. Request Edit Attendance
1. Login to Timetec HR App > Click on the feature button

2. Then click on the My Request icon

                                                                    
3. On the Pop-up notification, you may select Edit Attendance


4. Click on the + symbol to add a new Edit Attendance Request


5. Select the date to edit, fill in the correct clocking details and provide a remark. Click on the Send button once the information is complete.

6. Once the request is successfully submitted, a new pending request will appear under the Edit Attendance request.

7. Users can check the status of their request under the Approval tab whether it is Approved or Rejected.


B. Approve Edit Attendance
1. As an Approver you will receive a notification for every request made by staff. Go to the Notification tab to view any of the new requests and select it to view its details. 



2. Click the Approval tab to view all staff requests and the status of each request done by the staff. Click on the pending request (blue tab) which needs an approver response.

3. The Approver also will be able to fill up the comment section and response to the request whether to tap the Approve or Reject button. Select ‘Only disclose to approvers’ to limit the comment view to approvers only



4. Any Approved request will change the Tab colour to Green.

Note: If some of the screenshots or steps viewed here are different from the ones in the current system, this is due to our continuous effort to improve our system from time to time. Please notify us at [email protected], we will update it as soon as possible.



      

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